Our Commitment to Your Gardening Success
At High Country Gardens, we’re passionate about helping your garden thrive with our carefully selected drought-tolerant and pollinator-friendly plants. We understand that gardening requires special care, and we’re committed to ensuring your complete satisfaction with every purchase.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days from the date your order is placed.
Shipping Methods & Delivery Times
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Best for: Faster delivery needs
Free Shipping
- Available for orders of $50 or more
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Perfect for: Budget-conscious gardeners
Shipping Areas
We ship globally, excluding some Asian countries and remote regions. Please contact us if you have questions about shipping to your specific location.
Returns & Exchanges Policy
Return Timeframe
We accept returns and exchanges within 15 days of receiving your order. This gives you ample time to inspect your plants and ensure they meet your gardening expectations.
Step-by-Step Return Process
- Contact Our Team: Email us at [email protected] within 15 days of receiving your order
- Provide Order Details: Include your order number and the items you wish to return or exchange
- Receive Instructions: We’ll respond within 1-2 business days with return authorization and shipping instructions
- Ship Items Back: Package the items securely and ship to our address at 4563 Allison Avenue, Fredericksburg, US 22401
- Processing: Once received, we’ll process your refund or exchange within 3-5 business days
Refund Information
Refund Processing Time: 3-5 business days after we receive your returned items
Refund Methods:
- Visa, MasterCard, JCB credit/debit cards: 3-7 business days to appear on your statement
- PayPal: 1-3 business days to reflect in your account
Note: Original shipping fees are non-refundable unless the return is due to our error.
Non-Returnable Items
To ensure the highest quality for all our gardeners, the following items cannot be returned or exchanged:
- Flower Bulbs: Allium Flower Bulbs, Crocus Flower Bulbs, Daffodil Flower Bulbs, and Fall-Planted Bulb Collections (due to their perishable nature and seasonal planting requirements)
- Live Plants: All plants that show signs of being planted or removed from their original containers
- Custom Collections: Personalized bulb or plant collections that have been opened
Need Help With Your Return?
Our gardening experts are here to assist you! Use the template below for your return request:
Email Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear High Country Gardens Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Items to return/exchange:
– [Product Name 1] – Quantity: [X]
– [Product Name 2] – Quantity: [X]
Reason for return/exchange: [Please briefly describe the reason]
I understand that I have 15 days from receipt to return items, and that certain items like flower bulbs and planted specimens are non-returnable.
Please provide return authorization and shipping instructions.
Thank you,
[Your Full Name]
[Your Phone Number]
Contact Our Gardening Experts
Email: [email protected]
Address: 4563 Allison Avenue, Fredericksburg, US 22401
Response Time: 1-2 business days
We’re committed to making your gardening experience as rewarding and worry-free as possible.