Privacy Policy

Last Updated: January 1, 2024

Welcome to High Country Gardens. Just as we nurture our drought-tolerant and pollinator-friendly plants with care, we are equally committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit countrygardensco.com.

1. Information We Collect

To provide you with a seamless gardening experience, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you place an order or create an account.
• Payment Information: Credit/debit card details (Visa, MasterCard, JCB) or PayPal account information, processed securely through PCI-compliant gateways.
• Technical Data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.
• Communication Data: Records of your inquiries to [email protected] or other interactions with our team.

2. How We Use Your Information

Your data helps us cultivate a better gardening journey for you. We use it to:

• Process orders and ship plants like Achillea, Asclepias, or fall-planted bulbs to your doorstep.
• Provide customer support and respond to your gardening questions.
• Improve our website, products, and services based on your preferences.
• Send updates about new offerings (e.g., bee-friendly plants or sustainable lawns) if you opt in.
• Ensure payment security and prevent fraud, aligning with our commitment to a worry-free experience.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal data. We may share information only in these cases:

• Service Providers: With partners who help process payments, ship orders, or maintain our website, under strict confidentiality agreements.
• Legal Compliance: If required by law or to protect our rights and your safety.
• Business Transfers: In the event of a merger or sale, with notice to you.

4. Data Storage and Security

Your data is stored securely on servers located in the United States, with protections tailored to our global audience (excluding Asia and select remote areas). We implement:

• Encryption for all transactions using SSL technology.
• PCI-compliant payment gateways for financial data.
• Access controls and regular security assessments to prevent unauthorized access.

5. Your Rights

As a valued member of our gardening community, you have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing communications at any time.
• Restrict or object to data processing, where applicable by law.
• Request data portability for your information.

To exercise these rights, contact us at [email protected]. We respond within 1-2 business days, mirroring our customer service standards.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, such as remembering your cart items or preferences for sun-loving perennials. These tools help us:

• Analyze site traffic to improve layout and product displays.
• Personalize content based on your interests, like deer-resistant plants or easy-to-grow perennials.
• Ensure secure checkout processes.

You can manage cookie settings through your browser, though some features may not function fully if disabled.

7. International Data Transfers

We serve gardeners globally (excluding Asia and select remote areas). If you are outside the U.S., your data may be transferred to and processed in the U.S., with safeguards to meet applicable privacy laws.

8. Changes to This Policy

We may update this policy as our garden grows. Changes will be posted here with an updated date. Continued use of our site signifies your acceptance.

9. Contact Us

Thank you for trusting High Country Gardens. We’re here to help your garden—and your privacy—flourish.