Our Commitment to Your Satisfaction

At High Country Gardens, we’re dedicated to helping your garden flourish, just as we nurture our drought-tolerant and pollinator-friendly plants. We understand that sometimes plants need special care, and we’re here to ensure your complete satisfaction with every purchase.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of receiving your order. This gives you ample time to inspect your plants and ensure they meet your gardening expectations.

Return Process

  1. Contact Our Team: Email us at [email protected] within 15 days of receiving your order
  2. Provide Order Details: Include your order number and the items you wish to return or exchange
  3. Receive Instructions: We’ll respond within 1-2 business days with return authorization and shipping instructions
  4. Ship Items Back: Package the items securely and ship to our address at 4563 Allison Avenue, Fredericksburg, US 22401
  5. Processing: Once received, we’ll process your refund or exchange within 3-5 business days

Refund Timeline & Methods

Refund Processing Time: 3-5 business days after we receive your returned items

Refund Method: Refunds will be issued to your original payment method:

  • Visa, MasterCard, JCB credit/debit cards: 3-7 business days to appear on your statement
  • PayPal: 1-3 business days to reflect in your account

Original shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

To ensure the highest quality for all our gardeners, the following items cannot be returned or exchanged:

  • Flower Bulbs: Allium Flower Bulbs, Crocus Flower Bulbs, Daffodil Flower Bulbs, and Fall-Planted Bulb Collections (due to their perishable nature and seasonal planting requirements)
  • Live Plants: All plants that show signs of being planted or removed from their original containers
  • Custom Collections: Personalized bulb or plant collections that have been opened

Return/Exchange Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear High Country Gardens Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Items to return/exchange:
- [Product Name 1] - Quantity: [X]
- [Product Name 2] - Quantity: [X]

Reason for return/exchange: [Please briefly describe the reason]

I understand that I have 15 days from receipt to return items, and that certain items like flower bulbs and planted specimens are non-returnable.

Please provide return authorization and shipping instructions.

Thank you,
[Your Full Name]
[Your Phone Number]

Need Help?

Our gardening experts are here to assist you! Contact us at:

Email: [email protected]

Address: 4563 Allison Avenue, Fredericksburg, US 22401

Response Time: 1-2 business days, matching our commitment to excellent customer service

Thank you for choosing High Country Gardens. We’re committed to making your gardening experience as rewarding and worry-free as possible.