About Our Store & Products

What types of plants does High Country Gardens specialize in?
We specialize in drought-tolerant, deer-resistant, and pollinator-friendly plants perfect for sustainable gardening. Our collection includes Achillea (Yarrow), Agastache (Hummingbird Mint), Allium Flower Bulbs, Asclepias (Milkweed), Echinacea (Coneflower), and many other easy-to-grow perennials suited for full sun conditions and desert landscaping.
Are your plants suitable for beginner gardeners?
Absolutely! We specifically curate “Easy To Grow Perennials” and provide detailed planting guides with every order. Our plants are selected for their resilience and adaptability, making them perfect for both novice and experienced gardeners.
Do you offer plants that attract pollinators?
Yes! We have an entire “Bee Friendly Plants” category featuring varieties specifically chosen to support pollinators like bees, butterflies, and hummingbirds. Plants like Milkweed, Coneflower, and Columbine are particularly attractive to beneficial pollinators.

Shipping & Delivery

How long does shipping take?
We offer two shipping options:

Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 days after shipment
Free Shipping: Available on orders over $50, shipped via EMS, delivered within 15-25 days after shipment

Please note: All orders are carefully prepared and packaged within 1-2 business days before shipment.
Do you ship internationally?
We’re proud to serve gardeners across the globe! However, to ensure plant health and viability during transit, we currently cannot ship to Asia and select remote areas. Our shipping network is specifically designed to handle live plants with the care they deserve.
How are plants packaged for shipping?
We use expert packaging with sustainable materials that protect plants while allowing breathing room. Our climate-conscious timing means we schedule shipments based on optimal planting seasons for your region, and our water-wise preparation ensures our drought-tolerant varieties are specially prepared for shipping stress.
What should I do when my plants arrive?
• Unpack immediately and inspect your plants
• Water lightly if soil appears dry
• Plant within 2-3 days for optimal results
• Follow our included planting guides for specific varieties

Payments & Orders

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Can I modify or cancel my order after placing it?
Orders enter our processing system quickly to ensure fresh delivery. Please contact us immediately at [email protected] if you need to modify or cancel an order. We’ll do our best to accommodate your request if your order hasn’t yet entered the packaging process.
Do you offer seasonal promotions or discounts?
We occasionally offer special promotions, particularly around planting seasons. Sign up for our newsletter or check our website regularly for updates on special offers and Fall-Planted Bulb Collections.

Returns & Guarantees

What is your return policy?
We stand behind every plant that leaves our nursery. If your plants arrive damaged or in poor condition, contact us within 15 days of receipt for a replacement or refund. Your satisfaction is our priority.
What if my plants don’t thrive after planting?
Our Health Guarantee ensures plants are shipped at their peak condition for easy establishment. If you’re experiencing issues with plant health upon arrival, please contact us within 15 days. For longer-term growing advice, our gardening experts are happy to provide guidance.

Plant Care & Support

Do you provide planting guidance?
Yes! Every order includes detailed planting guides specific to your varieties. Additionally, our website features extensive information about each plant’s needs, and our gardening experts are available to answer any specific questions.
Are your plants suitable for drought-prone areas?
Definitely! We specialize in water-wise plants perfect for desert landscaping and alternative lawns. Many of our varieties are specifically selected for their drought tolerance and suitability for full sun conditions.
Still have questions?
Our gardening experts are here to help!
Email: [email protected]
We typically respond within 1-2 business days.

Happy planting from our garden to yours!